Retrieving a PNR or BF

 |  

It is sometimes necessary to redisplay a PNR/BF to review or modify information in the record. The two (2) most common methods of retrieving a PNR/BF are by record locator or passenger name.

• Record Locator - The record locator is the unique file code generated by the CRS when a PNR/BF is built. Retrieving by the record locator returns a specific PNR or BF.

• Passenger Name - The full or partial name of any of the passengers listed in the PNR/BF can be entered. The first character of the last name is mandatory. The more characters from the last name used, the more specific the search for records matching that criteria. The first name is optional, but when entered, must follow the last name and is delimited by a forward slash (/).
  
  This search can be less specific than that performed by Record Locator because there may be multiple records for that same individual, or there may be multiple travelers with the same last name. In these cases, the host system responds with a Similar Names List. From this list, the user can select the desired PNR/BF.

PNR/BFs can be retrieved through AgencyPNRBFDisplay_7_5 and CarHotelPNRBFModify_7_5.

After the changes are complete, PNRBFEnd_9_0 should be used to save the revised record. If the PNR/BF is retrieved for review only, or if the user decides not to save the changes, PNRBFIgnore_1_0 is used to re-file the record in its original state.

Steps

When retrieving a PNR or BF, the Record Locator may not be available. Therefore, another technique for retrieving the PNR/BF must be employed. The most common technique is to use the passenger's name to perform a similar names list query. When the list of names is returned, each name will have an associated Record Locator ID. To reduce the number of names returned in the similar names query to only a single passenger, it is possible to enter more specific criteria such as the passenger's flight number, departure date, departure location, and destination to name just a few.